Shipping & Return
Orders are shipped Monday – Friday. If your order is shipping via DHL, UPS or FedEx, the order must be received by 3:00 pm (GMT+8) to ship out the same business day.
We ship domestically as well as internationally. If you have a question about shipments please email: firstname.lastname@example.org
Most of our international orders ship via DHL. Since we do ship most of our orders via DHL, our website will only allow you to choose that as a shipping option. However there is a comments box on the shipping selection screen where you can write in your desired shipping method, such as(via your own forwarder).
We do not charge a flat rate for shipping. Instead we charge you what the desired shipping company charges us. The charge is based on weight and location. Therefore you will see only a free shipping option on the product page. We will adjust the final cost in two hours after received your order, and then charge your paypal account at that time.
Your won't be charged when you place the order. So even though you are being quoted for global courier, you will only be charged for it if your order ships that way.
You can also have us use your DHL/UPS/FedEx account number to charge your shipping to. You can either write your account number in the comments box on the shipping selection screen or email it to email@example.com
If you wanna ship your order via your own Chinese forwarder, we don't charge any Chinese shipping. If you decide to ship order via this way, please don't forget to provide details of your forwarder. You can either write your account number in the comments box on the shipping selection screen or email it to firstname.lastname@example.org
Please be aware with international orders: customs fees, duties, taxes and or brokerage fees may apply. Please check with your local government/customs agent to see if any fees apply. These fees are not included in your order cost and are not handled by DataMax&DreaMedia. It is your responsibility to pay any fees that your government may require.
The customer may be allowed to return product within 3 months of original purchase date, depending upon our stock levels of said product at the time of return. In some cases, large returns resulting in significant overstock (greater than 1 year supply) may be denied approval to return for credit.
All products are subject to a 25% restocking fee. This will be deducted from your credit. There will be no credit on the original shipping and handling.
Product must be in original packaging, including instruction manuals and all accessories. Product must be unused, unopened and in original condition.
Product should not be discontinued, must be current stock item. We will only accept product in full carton quantities, no loose pieces.
Shipping costs are the responsibility of the customer. Please note, if approval is granted by customer to allow us to make pickup arrangements, all shipping charges will be deducted from the credit (if applicable).
Upon receipt of product, Lotus shipping personnel will review and inspect to ensure no visible damages, defects, or alterations (cut). If found, customer will be notified and no refund.